Booking Policy

Why this policy matters
No-shows and last-minute cancellations affect how efficiently we can run the clinic, and they make it harder for other clients to book treatments such as:
-Facials and custom skincare
-Waxing, lash and brow treatments
-Skin resurfacing and age management services
Our goal is to offer flexible appointment times with our experienced therapists, while keeping things fair for everyone.

Deposits
To secure your appointment, we require a 50% deposit for all bookings. This confirms your booking and allows us to set aside the time and therapist just for you.

Rescheduling and cancellations
Plans change, and we understand that. If you need to reschedule or cancel your appointment, please give us at least 24 hours' notice so we can offer the time to another client. With 24 hours' notice:

Your deposit will be held for your next booking
Or refunded upon request

Missed appointments and late cancellations
If you cancel with less than 24 hours' notice, or don't attend your appointment, your deposit will be forfeited. This helps us continue offering premium skincare and beauty treatments to all our valued clients.

Thank you
Thank you for your understanding and for supporting our small, local business. Your commitment allows us to keep offering high-quality treatments, professional care and real results.

If you have any questions about this policy, or need to reschedule, please get in touch.

Email info@heavenlyretreat.net.au or call (02) 95299555.